WiregrassMontage.com and Wiregrass Montage and Film Conversion do not sell, give or lend your personal data to any other organization or person.

Legal Notice & Liability
(Updated November 28, 2009)

WiregrassMontage.com and Wiregrass Montage and film conversion is limited to the liabilities outlined on this page. WiregrassMontage.com and Wiregrass Montage and Film Conversion may hereafter be referred to as "Us" or "We". The potential or actual client may be referred to as "you" hereafter.

We are not responsible for determining copyrights or use thereof to video or music we receive. Copyrighted music must be received in original packaging as no CD copies of music will be accepted. Montages or videos created using copyrighted materials must not be used to create revenue for the client or for redistribution at a profit. Wiregrass Montage does not transfer, copy or encode copyrighted video materials without a copyright release. We do not and will not transcribe or encode any video with region encoding or copy protection without a signed release from the copyright holder. Unless the client specifically prohibits in writing, it is understood Wiregrass Montage reserves the right to distribute the video via online video sharing services, and the client agrees not to hold Wiregrass Montage liable for issues arising from posting such materials in a public forum.

We are not responsible for lost or damaged materials. The packing & shipping charges incurred to send video tapes & other materials to us, is the responsibility of the customer. We will not reimburse shipping or packing costs, unless stated specifically in a package or promotion offered by us.

We are responsible for the timely creation and completion of the video package requested by each customer. Any product manufactured by us proven to be defective will be replaced with a product of equal or better quality at no additional cost to the customer. We guarantee customers will receive all items of their package as requested with said discounts and pricing of that package. We are not responsible for shipping delivery delays.

We are responsible for the packing of the completed product and original media materials to be returned to the customer. We are not responsible for lost or damaged packages.

We recommend packing all materials securely and compactly. Bubble wrap, Styrofoam® popcorn, newspaper or other cushioning is recommended to prevent damage to the contents of the package. Sealed plastic baggies are encouraged for any photographs shipped to us. It is recommended to make duplicates of any "priceless" video which cannot be replaced in case of loss or damage. We suggest that any "priceless" video shipped for services should require a signature or other confirmation of delivery.

Transfer from VHS, Hi8, VHS-C, Super 8mm, 8mm, 35mm slides, photos, negatives or other media to DVD does not guarantee DVD quality video. Video transferred from a source other than digital video (DV) will result in a DVD only as good in quality as the original source. Pictures or video transferred to DVD from analog sources MAY be of better quality than the source, however, not guaranteed. Transfer from an analog media source should be considered a way to preserve the existing quality. Once analog material has been converted, no further degradation will occur. Any defects or noticeable issues with any materials received by us will be reported to you immediately, before any work is done. With your approval, less-than-adequate materials may be used to create the best possible video. However, we do not make any guarantees on the quality of the final product of less than adequate source materials.

Wiregrass Montage will not assume liability for damage to any camera loaned to us for the purpose of transferring video. The customer is solely responsible for the decision to loan such equipment.

Movie film (16mm, Super 8mm and Regular 8mm) is a video format used for the latter part of the last century. At Wiregrass Montage and Film Conversions we do our best to carefully handle and process movie film reels to the best of our ability. Due to the nature of this media, we do not guarantee the end quality of this type of transfer. Furthermore, because this media becomes deteriorated, brittle or broken, we take no responsibility for any deterioration, poor capture or destruction of any reel sent for processing. Reels seen to be excessively old, damaged, broken, brittle or in some other way less-than-usable will result in the immediate contact of the customer to confirm if processing of problematic reels should commence. By submitting any reels for processing, all customers understand and accept that we provide no guarantees on the completion of deteriorated reels as specified above. Wiregrass Montage and Film Conversion will determine the quality and usefulness of each reel on an individual basis. We take no responsibility for damage caused to reels due to deterioration as described above, or damage caused by processing the materials. All reels are inspected upon arrival, and any issues regarding quality will be reported to the customer before processing begins. If any damage occurs during processing, we will attempt to repair the damage by any means we have available at that time. Generally, repairing reels consists of creating two new straight cuts between the two broken film strips and splicing them back together.

Defective products are as follows: Any product created and sold by Wiregrass Montage and Film Conversion and/or WiregrassMontage.com that shows obvious flaws in workmanship will be replaced at our expense. Any video or DVD which does not play on a home DVD player of the buyer will be replaced with one functional copy at our expense unless it is determined that the home DVD player will not accept any burned DVD format or the cost of a new DVD player that will play the format is less than the cost to create a new series of DVDs. Some formats may require a loss of enhancements generally specific to DVD creation. Each DVD player is unique to its ability to play certain types of DVD's. Each DVD created by Wiregrass Montage and Film Conversion will be customized to the customer's DVD specifications whenever possible. Wiregrass Montage and Film Conversion makes no guarantee that a DVD created for one player will play on another. Multiple DVD's may be created on different media for different players at the request of the customer. Upon this request the customer is responsible for supplying specific make and model numbers for each DVD player.

All customers are given a 30 day guarantee on all products created and sold by Wiregrass Montage and Film Conversion and/or WiregrassMontage.com. All problems and claims must be communicated to a Wiregrass Montage and Film Conversion representative in writing via mail or email within 30 days of the date upon receiving their video.

Digital images, meaning the files used to create your DVD's, are stored for NO LESS than 14 days and normally NO MORE than 30 days. Any requests for copies or "adjustments" to your DVD or other transfer MUST be emailed within the 14 days after receiving your completed products or additional costs will be assessed based on a $60/hour editing scale. We retain an original copy of all completed projects in-house for as long as we are operational.

Return Policy on Supplies: Non-defective products in new condition may be returned for a refund minus the original postage and a 20% restocking fee. All returned products must be received by us in new condition and retain the potential for reuse. Sales on engraved items are final and they may not be returned. We recommend careful packing of your return items. We are not responsible for items damaged during shipping but will make every effort to provide you with replacement copies at a negotiated discount.

Jerry Peacock, Owner
Wiregrass Montage and Film Conversion